Urban Bites

Urban Bites

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◉ TASTE THE BEST THAT SURPRISE YOU

OUR SPECIAL MENU

CONTACT

ADDRESS:
51,Queen's Road,
Colombo 03

TELEPHONE:
0770123456 | 0113456789

EMAIL:
urbanbites@gmail.com

OPEN HOURS:
Mon - Sun | 10.00 AM to 9.00 PM

LEGAL

Terms & Conditions

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Terms & Conditions

Last Updated: 20.02.2025

Welcome to Urban Bites! These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using Urban Bites, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

1. Acceptance of Terms
By using Urban Bites, you confirm that you are at least 18 years old or have parental/guardian consent to use our services. You agree to use our platform in accordance with these terms and all applicable laws.

2. Services
Urban Bites provides an online platform for users to explore, order, and enjoy food from local restaurants and vendors. We act as an intermediary between users and restaurants, and we are not responsible for the quality, safety, or delivery of the food.

3. Orders and Payments
◉ All orders are subject to availability and confirmation by the restaurant.
◉ Payment is processed through secure third-party payment gateways.
◉ Urban Bites is not responsible for any issues arising from payment processing.

4. Cancellations and Refunds
◉ Cancellations are subject to the restaurant's policies.
◉ Refunds, if applicable, will be processed in accordance with our refund policy.

5. Prohibited Activities
You agree not to:
◉ Use Urban Bites for any illegal or unauthorized purpose.
◉ Violate any laws in your jurisdiction.
◉ Interfere with the proper functioning of the platform.

6. Limitation of Liability
Urban Bites is not liable for any indirect, incidental, or consequential damages arising from your use of our services.

7. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of the updated terms.

8. Governing Law
These terms are governed by the laws of Sri Lanka, and any disputes will be resolved in the courts of Sri Lanka.

Privacy Policy

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Privacy Policy

Last Updated: 20.02.2025

At Urban Bites, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, mobile app, and services.

1. Information We Collect
We may collect the following information:
◉ Personal Information: Name, email address, phone number, and payment details.
◉ Location Data: To provide location-based services.
◉ Usage Data: Information about how you interact with our platform.

2. How We Use Your Information
We use your information to:
◉ Process orders and payments.
◉ Improve our services and user experience.
◉ Send promotional offers and updates (with your consent).
◉ Comply with legal obligations.

3. Sharing Your Information
We may share your information with:
◉ Restaurants and delivery partners to fulfill orders.
◉ Third-party service providers (e.g., payment processors).
◉ Legal authorities if required by law.

4. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Your Rights
You have the right to:
◉ Access, update, or delete your personal information.
◉ Opt-out of marketing communications.
◉ Withdraw consent for data processing.

6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can disable cookies in your browser settings, but this may affect platform functionality.

7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

8. Children's Privacy
Urban Bites does not knowingly collect information from children under 13. If we become aware of such data, we will delete it immediately.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
◉ Email: urbanbites@gmail.com
◉ Phone: 0770123456 | 0113456789
◉ Address: 51 , Queen's Road , Colombo 03